THE EFFECTS OF COMPUTERIZED ACCOUNTING AND CUSTOMER SERVICE DELIVERY: A CASE STUDY OF COOPERETIVE RURAL DEVELOPMENT BANK (CRDB) IN MBEYA TOWN (TANZANIA)


For more Info, call us on
+234 8130 686 500
or
+234 8093 423 853

ABSTRACT In this world of globalization, computerized accounting system is becoming a very vital system in day to day operations to achieve developments in various organizations. In this survey carried to establish the impacts of computerized accounting system in improvements of organizations, research questions of both closed and open were issued in the field. Oral interviews were also conducted to provide accuracy explanations which could have been left out in this survey was one hundred and four The total number ofthis survey was one hundred and four. Also descriptive techniques were adopted to analyze data collected; tables, graphs and percentage expressions were also used. The study showed the benefits of the computerized accounting system, the various differences of manual accounting system, computer based system and computerized accounting system and also provides the solutions on how the system can reduce challenges faced by customer when accessing the services. The study also shows how computerized accounting can increase the profitability level within the organization if implemented. In conclusion the study sites various reasons why different organizations that are still using either manual system or computer base accounting system should introduce computerized accounting system in delivering services to customers. The study recommended that for the organizations to increase their profitability level they need to improve and introduce the system of computerized accounting rather than using manual accounting system and computer based system because these systems are not very accuracy compared to computerized accounting system. It was also recommended that the organizations needs to educate their customers on the benefits of using computerized accounting system.

TABLE OF CONTENTS

DECLARATION ........................................................................................................................................... i

APPROVAL ................................................................................................................................................. ii

DEDICATION ............................................................................................................................................. iii

ACKNOWLEDGEMENTS ......................................................................................................................... iv

ABSTRACT .................................................................................................................................................. v

TABLE OF CONTENTS .............................................................................................................................. vi

DEFINITION OF KEY TERMS .................................................................................................................. x

LIST OF TABLES ....................................................................................................................................... xi

LIST OF FIGURES .................................................................................................................................... xii

CHAPTER ONE ........................................................................................................................................... I

1.0 Introduction ............................................................................................................................................. I

1.1 Background of the study ......................................................................................................................... I

1.2 Statementoftl1e Problem ................................................................................................................................ 2

1.3 Purpose of the study ................................................................................................................................ 3

1.4 The objectives of the study ..................................................................................................................... 3

I. 5 Research Questions ................................................................................................................................. 4

1.6 Scope of the study ......................................................................................... ." ......................................... 4

1.7 Significance of the study ......................................................................................................................... 4

1.8 Conceptual framework ............................................................................................................................ 5

CHAPTER TWO .......................................................................................................................................... 7

LITERATURE REVIEW ............................................................................................................................. 7

2.0 Introduction ............................................................................................................................................. 7

2.1 Theoretical review ................................................................................................................................... 7

2.2 Review of related literature ..................................................................................................................... 7

2.3 Features of Computerized Accounting .................................................................................................... 9

vi

2.3.1 Fast, Powerful, Simple and Integrated ................................................................................................. 9

2.3.2 Complete Visibility .............................................................................................................................. 9

2.3.3 Enhanced User Experience .................................................................................................................. 9

2.3.4 Accuracy and Speed ............................................................................................................................. 9

2.3.5 Scalability ............................................................................................................................................ 9

2.3.6 Power ................................................................................................................................................. l 0

2.3.7 For Improved Business Performance ................................................................................................. tO

2.3.8 Complete Reliability .......................................................................................................................... 10

CHAPTER THREE ..................................................................................................................................... II

RESEARCH METHODOLOGY ................................................................................................................ II

3.0 Introduction ........................................................................................................................................... !!

3.1 Research Design .................................................................................................................................... II

3.2 target population ................................................................................................................................... II

3.3 Sampling procedure .............................................................................................................................. II

3.4 Sample size and sampling design .......................................................................................................... l2

3.5 data collection instruments .................................................................................................................... l2

3.5.1 Questionnaire ..................................................................................................................................... 12

3.5 .2 Interview ............................................................................................................................................ 12

3.5.3 Observation ........................................................................................................................................ 13

3.6 Data analysis ......................................................................................................................................... 13

3.7 Validity and Reliability of the Instrument ............................................................................................ 13

3.8 Limitations ............................................................................................................................................ 13

CHAPTER FOUR ....................................................................................................................................... 14

PRESENTATION, INTERPRETATION AND ANALYSIS OF THE DATA .......................................... l4

4.0lntroduction ............................................................................................................................................ l4

4.1 Findings of the objectives ..................................................................................................................... 14

4.1.1 Presentation of demographic data ...................................................................................................... 14

VJI

4.2 Importance of computerized accounting system ................................................................................... 15

4.2.1 Management information .................................................................................................................... 15

4.2.2 Efficiency ........................................................................................................................................... 16

4.2.3 Staff motivation .................................................................................................................................. 16

4.2.4 Cost savings ....................................................................................................................................... 16

4.2.5 The ability to deal in multiple currencies easily ................................................................................ 16

4.2.6 Time Savings ...................................................................................................................................... 16

4.2.7 Organization ....................................................................................................................................... l6

4.2.8 Storage ............................................................................................................................................... 17

4.2.9 Distribution ........................................................................................................................................ 17

4.3 The outcomes of using computerized accounting system ..................................................................... !?

4.4 Difference between computerized accounting system, computer based system and manual system .. 18

4.5 Customers challenges reduced by using computerized accounting system ......................................... 21

4.5.1 Transport cost saving ......................................................................................................................... 21

4.5.2 Convenience ............................................................................................... _. ...................................... 21

4.5.3 Saves time .......................................................................................................................................... 21

4.5.4 Update information ............................................................................................................................ 21

4.5.5 Attitude .............................................................................................................................................. 22

4.5.6 Globalization ...................................................................................................................................... 22

4.6results of computerized accounting system in improving the level of profitability ........................ 23

CHAPTER FIVE ......................................................................................................................................... 24

SUMMARY OF THE FINDINGS, CONCLUSIONS AND RECOMMENDATIONS ............................ 24

5.0 lntroduction ........................................................................................................................................... 24

5.1 Summary offindings ............................................................................................................................. 24

5.2 Conclusions ........................................................................................................................................... 24

5.3 recommendations .................................................................................................................................. 25

References ........................................................................................................... : ....................................... 26

APPENDIX A. RESEARCH INSTRUMENTS ......................................................................................... 27




THE EFFECTS OF COMPUTERIZED ACCOUNTING AND CUSTOMER SERVICE DELIVERY: A CASE STUDY OF COOPERETIVE RURAL DEVELOPMENT BANK (CRDB) IN MBEYA TOWN (TANZANIA)
For more Info, call us on
+234 8130 686 500
or
+234 8093 423 853

Share This
Payment Instruction
Bank payment for Nigerians, Make a payment of ₦ 5,000 to

Bank GTBANK
gtbank
Account Name Obiaks Business Venture
Account Number 0211074565

Bitcoin: Make a payment of 0.0005 to

Bitcoin(Btc)

btc wallet
Copy to clipboard Copy text

500
Leave a comment...

    Details

    Type Project
    Department Business Administration and Management
    Project ID BAM3066
    Fee ₦5,000 ($14)
    No of Pages 42 Pages
    Format Microsoft Word

    Related Works

    ABSTRACT In this world of globalization, computerized accounting system is becoming a very vital system in day to day operations to achieve developments in various organizations. In this survey carried to establish the impacts of computerized accounting system in improvements of organizations, research questions of both closed and open were issued... Continue Reading
    This report carries the information collected by the researcher during her research. The study was to assess the impact of computerized accounting on customer service delivery a case of Hima Cement Ltd. Hima cement was selected to form the basis of the research study. The main objective was to investigate the effects of computerized accounting on... Continue Reading
    Abstract  The study aimed at establishing the relationship between customer satisfaction, service quality and customer loyalty among customers of Centenary Rural Development Bank, Kabalagala branch. The study specifically intended to; (I) establish the level of customer satisfaction and service quality. (II) examine the level of customer loyalty... Continue Reading
    ABSTRACT The study sought to examine the relationship between microfinance institutions and economic growth in Tanzania in Chnnya district, Mbeya in Tanzania. The study objectives were; to establish the contribntions of microfinance institutions towards economic growth, to identify the challenges facing microfinance institutions in regard to... Continue Reading
    ABSTRACT The research was on 'computerised. accounting and preparation of financial reports', in Uganda a case study of Centenary Rural Development Bank Ltd Uganda (CERUDEB). The objectives of the study were; • To find out why CERUDEB had to computerize its accounting systems. • To establish the effectiveness of the computerized accounting... Continue Reading
    n order to strengthen the competitive and operational capabilities of banks in Nigeria with a view towards returning global and public confidence to the Nigerian banking sector and the economy in general, the Central Bank of Nigeria instituted a banking reform in 2004. Mergers and Acquisitions have taken charge in creating a market niche by making... Continue Reading
    n order to strengthen the competitive and operational capabilities of banks in Nigeria with a view towards returning global and public confidence to the Nigerian banking sector and the economy in general, the Central Bank of Nigeria instituted a banking reform in 2004.  Mergers and Acquisitions have taken charge in creating a market niche by... Continue Reading
    ABSTRACT The study was carried out at Kyela District Council, Mbeya region as a case study, in an attempt to find out the management of account receivable problems. The objective of the study was to investigate the relationship between management of account receivable and performance of the organisation in Tanzania. To examine advantages of... Continue Reading
    With the banking innovation of the technology of e-banking to enhance banking products  and service, numerous studies have been done focusing on its efficiency and profitability.  However, its effect on customer service quality is still misunderstood. It is accepted for a  fact that delivery of service in banking can be said to be efficient... Continue Reading
    ABSTRACT Internal audit is an independent, objective assurance and consulting activity designed to add value and improve an organizations operation. This study was intended to identify the role of internal audit at the Arusha International conference centre. AICC is the government organization which deals with hospital services, conference service... Continue Reading
    Call Us
    whatsappWhatsApp Us